RETURN AND REFUND Policy

Thank you for shopping at Recovawear!

If you’re needing to return or exchange your order for whatever reason, we're here to help.

Recovawear must receive the item to be returned or refunded within 30 days of you receiving your order. All items must be unworn, unwashed and in ‘as new’ condition.

Unfortunately, we are unable to accept any items that show signs of being worn.

Exchange – You can exchange your item for another Recovawear item of the same value. If the new item is more expensive then you have to pay the difference and if it is less expensive, we will give you a credit for the remaining value.

Store Credit – We can provide a store credit to be used at your convenience, if you are unable to make a selection at the time of return.

Refund – We may offer a refund for the value of the product, excluding postage.

Faulty Goods- Recovawear warrants that all product shipped that are deemed to be faulty will be refunded providing the goods have not yet been worn.

● Please note that all postage costs must be covered by the customer,
unless the garment is faulty.
● Sale items cannot be returned or refunded
● We are not liable for any items damaged during the opening of your parcel.
● Once your order has been shipped, it is in the care of the courier and/or postal service. We are not liable for any errors made by these services.

FAULTY OR INCORRECT ITEM SENT: If Recovawear accidentally sends you the wrong item or a faulty one, firstly, we are VERY sorry, but sometimes mistakes do happen.

Please send us an email at info@recovawear.com to notify us of the mistake, send back the item and we will refund or exchange according to your wishes as well as refund your postage costs.

WHAT YOU NEED TO DO

Email us at info@recovawear as soon as possible with the returns form attached. We offer exchanges, credits and refunds in accordance with Australian Consumer Law.

Once approved for return, post the item and printed returns form back to us (as per any additional instructions received) and making sure you do it soon enough, that it gets to us within 30 days of you receiving the parcel. We will exchange, provide credit or refund within 7 days of receiving your return

POSTAL ADDRESS
Recovawear Pty Ltd
PO Box 401, Preston, VIC, 3072 Australia

Download the form here

Products

What makes the products special or different?

Recovawear has been designed to wrap around the injuries, reducing dressing difficulties, hyperextension, strain, reinjury and tripping. They are easy access to help you and any helpers, make the job of dressing simple and pain free. They are super soft, comfortable, easy to use, extremely practical and help to give you the confidence to get back to what you are good at… being you. Our soft, comfortable products are designed for your own personal recovery experience.

Please consult your medical professional before using this product. Contains Magnets
Magnets can interfere with some medical devices. Do not ingest magnets

What proof is there that the products work?

We have completed rigorous testing in rehabilitation hospitals, post-surgery situations, with people with long term injuries and in everyday life. We are pleased to announce that you can safely leave hospital, go to rehab, go shopping, go out for dinner, feel supported and fashionable.

In short, the clothes will be up to almost all of the activities that you feel up to doing. 

Check out what our customers have to say Testimonials

How do I best take care of my products? 

The Recovawear range will last and work longer if washed in cold water on gentle settings and line dried. If line drying isn’t an option, an air-dry setting or low heat setting works just fine too.

I have finished using my product, what can I do with it?

Recovawear is a part of the circular economy. We offer a gift voucher of 20% of the purchase price upon return of a reusable product and 10% for a product that has been well loved & truly put through its paces.  This discount can also be transferred for another person, if required.

Get in contact to ask us more about it info@recovawear.com

Can I put them in the washing machine and dryer?

Yes, the Recovawear range will last and work longer if washed in cold water on gentle settings and line-dried. If line drying isn’t an option, an air-dry setting or low heat setting works just fine too.

Where are the products sourced?

We design the clothes in Australia and put them through rigorous testing before having them lovingly made by our friends in Cambodia. They are made in keeping with the highest ethical and sustainability practices available, and we offset the shipping with Greenfleet.

Recovawear has reusable and compostable packaging where possible.

Where are your products designed and made?

We design the clothes in Australia, put them through rigorous testing before having them lovingly made with our friends in Cambodia. They are made in keeping with the highest ethical and sustainability practices and we offset the shipping with Greenfleet. 

Recovawear has reusable and/or compostable packaging where possible.

How do I know what my size is?

A size guide is provided for each of our products, within the website. If you need further information or advice, please just email us and we will be happy to discuss. info@recovawear. In the meantime, have a look at the sizing guides on the product pages or here

I am NDIS approved for funding. How do I apply?

To apply for NDIS rebates either proceed through payments and include your NDIS number in the comments box at check out. We will then email you a tax invoice for your purposes. 

Alternatively, you can apply via our NDIS forms and we will forward you an invoice for approval. Follow the link here and please reach out if you have any issues. 

What is your returns Policy?

Please refer to our Returns & Refund Policy here

Something is wrong with my order, what do I do?

We’re here to help 😊 Please get in touch with us as soon as you’ve received your order, so we can correct the issue as soon as possible for you.

Can I exchange a product?

We are happy to accommodate an exchange - Please refer to our Returns & Refund Policy here

Can you send products overseas?

We sure can! International shipping rates apply

What is your Delivery and Shipping information?

We will post out as soon as possible once receiving an order and send it via Australia Post postage or courier. Tracking information will be sent via SMS and email to the purchaser as soon as shipped.

If your package is lost or stolen, please email info@recovawear.com with your order number and we will look into your missing package.

Can I send my order as a gift?

Of course we can. Please include this information in your order and we will make sure we add a special note.

Do you have instructional videos?

We do! Please pop over to the “HOW” section of our website and you can watch these videos anytime

How do I subscribe to your mailing list and keep up to date with new launches and products?

Easy! Just subscribe at the bottom of the website and you will be the first to know what’s happening. You’ll also get 10% off your first order, just for signing up.

Businesses

Bulk Orders

Recovawear can organise bulk orders, discounts, purchase orders and distribution margins & opportunities. Please email  info@recovawear.com to find out more.

Online demonstrations

We can organise an onsite demonstration of the product ranges upon request, or via weblink (for interstate and international friends). Email info@recovawear.com with your request.

Partnering with Recovawear

Feel free to drop us an email at info@recovawear.com or call us on 1300 893 826, to have a chat about how we can work together.

Thank you for your time in reading this,

The Recovawear team